Problem:

When you attempt to configure your e-mail account using the auto account setup page you receive an error informing you that the server could not be contacted. You can log into webmail without any problems.

Cause:

If you have AVG firewall on your computer it can block the redirect to our secure website that is used to manage the autodiscover process for all customers. Autodiscover works by looking for a specific URL (autodiscover.yourodomain.com). To remove the need for each customer to purchase a secure certificate we use a CNAME redirect. AVG appears to block this redirect.

Resolution:

If you have the AVG firewall installed on your computer you need to disable the firewall whilst you configure Outlook. Once Outlook has been fully configured you can switch the firewall back on again.